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All Hockerty garments are hand-made under strict quality control to provide you with a perfectly fitted garment. In rare occasions your product may not have the right fit - that's why we created the Perfect Fit Guarantee.
SIMPLE AND RELIABLE
At Hockerty we know that fit matters. If against all odds, your garment does not fit you properly we will cover some of the alteration costs made by your local tailor or, alternatively, we will make a new garment for you
You pick the tailor,
we pick up the cost.
Is your product unalterable?
No problem. We’ll remake it for you.
Do not hesitate to buy your customized clothing onlineAbout returns
If the garment requires only a few adjustments in order to fit you perfectly, take it to a local tailor:
we will reimburse this expense up to 25% of the value of the garment.
Take your garment to your local tailor within 7 days from receiving your garment.
Ask your tailor for an invoice and a short description of the adjustments applied to your garment.
Log into your Hockerty account, go to "Open Support Ticket" and attach the invoice and the description.
Hockerty will refund your expense within 72 hours.
On the rare occasion that your order cannot be altered, we will remake it for you.
Log in to your Hockerty user account within 7 days from receiving your garment.
Open a support ticket and describe the issue as accurately as possible.
We will contact you within the next 24-48 hours.
After Hockerty quality control department verifies your case, we will proceed to do a remake of the garment.
We don't want you to hesitate to order tailored clothing online. If you don’t like what you have bought we’ll give you a full refund.
Check if the other alteration alterantives apply.
Access your user account and open a support ticket.
Send your Garment
Send back your garment to us within 30 days.
After Hockerty quality control department verifies your case, we will proceed to refund you.