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INFO & FAQ

INFO

  • How it works
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  • Perfect Fit Guarantee
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PERFECT FIT GUARANTEE

All Hockerty garments are hand-made under strict quality control to provide you with a perfectly fitted garment. In rare occasions your product may not have the right fit - that's why we created the Perfect Fit Guarantee.

SIMPLE AND RELIABLE

At Hockerty we know that fit matters. If against all odds, your garment does not fit you properly we will cover some of the alteration costs made by your local tailor or, alternatively, we will make a new garment for you

ALTERATIONS

You pick the tailor,
we pick up the cost.

About alterations

REMAKES

Is your product unalterable?
No problem. We’ll remake it for you.

About remakes

Alteration Alternatives

Do not hesitate to buy your customized clothing online

About returns

ALTERATIONS

If the garment requires only a few adjustments in order to fit you perfectly, take it to a local tailor:
we will reimburse this expense up to 25% of the value of the garment.

1

LOCAL TAILOR

Take your garment to your local tailor within 7 days from receiving your garment.

2

INVOICE

Ask your tailor for an invoice and a short description of the adjustments applied to your garment.

3

SUPPORT TICKET

Log into your Hockerty account, go to "Open Support Ticket" and attach the invoice and the description.

4

REFUND

Hockerty will refund your expense within 72 hours.

more info

REMAKES

On the rare occasion that your order cannot be altered, we will remake it for you.

1

LOGIN

Log in to your Hockerty user account within 7 days from receiving your garment.

2

SUPPORT TICKET

Open a support ticket and describe the issue as accurately as possible.

3

CONTACT

We will contact you within the next 24-48 hours.

4

REMAKE

After Hockerty quality control department verifies your case, we will proceed to do a remake of the garment.

more info

Alteration Alternatives

We don't want you to hesitate to order tailored clothing online. If you don’t like what you have bought we’ll give you a full refund.

1

Alteration Alternatives

Check if the other alteration alterantives apply.

2

Support Ticket

Access your user account and open a support ticket.

3

Send your Garment

Send back your garment to us within 30 days.

4

Refund

After Hockerty quality control department verifies your case, we will proceed to refund you.

more info

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