All Hockerty garments are hand-made under strict quality control to provide you with a perfectly fitted garment. In rare occasions your product may not have the right fit - that's why we created the Perfect Fit Guarantee.
SIMPLE AND RELIABLE
Take your garment to your local tailor within 7 days from receiving your garment.
Ask your tailor for an invoice and a short description of the adjustments applied to your garment.
Log into your Hockerty account, go to "Open Support Ticket" and attach the invoice and the description.
Hockerty will refund your expense within 72 hours.
On the rare occasion that your order cannot be altered, we will remake it for you.
Log in to your HOCKERTY user account within 7 days from receiving your garment.
Open a support ticket and describe the issue as accurately as possible.
We will contact you within the next 24-48 hours.
After HOCKERTY quality control department verifies your case, we will proceed to do a remake of the garment.
We don't want you to hesitate to order tailored clothing online. If you don’t like what you have bought we’ll give you a full refund.
Check if the other alteration alterantives apply.
Access your user account and open a support ticket.
Send your Garment
Send back your garment to us within 30 days.
After HOCKERTY quality control department verifies your case, we will proceed to refund you.